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Support Centre | FAQ Q1 When does the money get settled to my bank account? Q2 How do I set-up an e-commerce merchant account? Q4 What card types can I accept? Q1 When does the money get settled to my bank account?For Visa and Mastercard the money is settled overnight Monday to Friday as a single deposit. On weekends and holidays, this is normally settled the next business day. As a general rule, deposit cut-off time is 10.30pm every night, and will contain the previous 24 hours worth of transactions. You should be able to confirm this with your bank. If you accept Diners and American Express, they have different settlement plans and you will need to contact them to find out which one you are on. Q2 How do I set-up an e-commerce merchant account?Let us know if you would like us to get a bank representative to call you to arrange this. Otherwise contact your bank, and ask for 'an e-commerce account to use Paystation'. We are fully compatible with: ANZ, ASB, BNZ, Kiwibank, National Bank and Westpac. Details below. ANZ * & Kiwibank- e-commerce account is called ANZ eGate - ASB e-commerce account is called Cardpay. BNZ - e-commerce account is called Securit-E. National Bank e-commerce account is called Buypoint Westpac e-commerce account is called Westpac Virtual For Australian merchants they can set-up an ANZ eGate Australia merchant account, and have it interface with us - +61 1300 366 988 Q3 How do I process a refund?When logged into your Merchant Admin you find the transaction in question and press the refund button. To find the transaction, go to Transactions > Shopping Transaction Selection > Enter appropriate search details (Make sure you ask it to only show successful transactions) > Find the transaction > Click on its "Shopping Transaction Number". If the transaction was successful you will be presented with a refund amount and refund button - adjust the amount you wish to refund, and click refund. If you would like one of our reps to guide you through the process over the phone, please fill out a contact us form here, please provide a number and a time to call (Please note: We can only call during normal business hours). Q4 What card types can I accept?Every standard e-commerce merchant account from your bank will support Visa and Mastercard. You can also accept Diners and American Express if you establish merchant accounts with them, and then forward the Diners or Amex Merchant ID to us. To get a New Zealand American Express merchant account you should contact Market Pulse on 0800 800 855 & select option 4 To get a New Zealand Diners merchant account phone 0800-280-544 - wait for a Customer Services rep rather than select one of the voice command menu options. |
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Level Four, 191 Thorndon Quay, Wellington Phone: 04 917-8097 Fax: 04 917-8099 |
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